Frequently Asked Questions
1. What should I do if I have trouble logging in?
Please follow these instructions:
– Check your login details. Your login username is the email address you used for registration.
– If you have forgotten your password, please select the “Forgot your password?” option on the Sign In page. Complete the information regarding your registration details and select the “Reset your password” option.
– Please make sure that your web browser accepts cookies.
– The onoetrade.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again.
– If you are still unable to access your account, you can contact our Customer Service at [email protected] and indicate the problem. We will assign a new password for you and you can change it once you log in.
2. What should I do if I am unsatisfied with the products I received?
Your satisfaction is the most important to us. Please send us an email to [email protected] and we will see that we resolve any and all issues promptly.
3. Can I get a discount if I make a larger order?
Yes, the more pieces you purchase, the higher the discount. If you are interested in bulk purchasing, we would be happy to provide you with a quotation. Please contact us at [email protected] and provide the following information:
The product(s) that you are interested in
The exact order quantity for each product
Your desired timeframe
Any special packing instructions, e.g. bulk packing without product boxes
Our Sales Department will reply to you with a quotation within 48 hours.
4. What should I do if I want to add or remove the items in the cart?
Please sign into your account and select the shopping cart at the top left of the page. You will be able to view all the items that are currently in your shopping cart. If you wish to delete an item from the cart, simply click on the “Remove” button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the “Qty” column.
Please follow these instructions:
– Check your login details. Your login username is the email address you used for registration.
– If you have forgotten your password, please select the “Forgot your password?” option on the Sign In page. Complete the information regarding your registration details and select the “Reset your password” option.
– Please make sure that your web browser accepts cookies.
– The onoetrade.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again.
– If you are still unable to access your account, you can contact our Customer Service at [email protected] and indicate the problem. We will assign a new password for you and you can change it once you log in.
2. What should I do if I am unsatisfied with the products I received?
Your satisfaction is the most important to us. Please send us an email to [email protected] and we will see that we resolve any and all issues promptly.
3. Can I get a discount if I make a larger order?
Yes, the more pieces you purchase, the higher the discount. If you are interested in bulk purchasing, we would be happy to provide you with a quotation. Please contact us at [email protected] and provide the following information:
The product(s) that you are interested in
The exact order quantity for each product
Your desired timeframe
Any special packing instructions, e.g. bulk packing without product boxes
Our Sales Department will reply to you with a quotation within 48 hours.
4. What should I do if I want to add or remove the items in the cart?
Please sign into your account and select the shopping cart at the top left of the page. You will be able to view all the items that are currently in your shopping cart. If you wish to delete an item from the cart, simply click on the “Remove” button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the “Qty” column.